Business : Business Communication

How to tackle sensitive subjects. Covering both professional and personal situations, this guide examines ways to approach and handle conversations that are often put off or avoided altogether. The most comprehensive book of its kind, it provides all the information you need to approach difficult conversations with confidence, avoid blaming, overcome defensiveness, and make better decisions. —The only book on the market covering difficult conversations in both the workplace and one’s personal life. —Can be read cover to cover or used as a quick reference guide. —Reviewed and approved by the Program Chair of Organizational Communication at Franklin University and former professor of Applied Linguistics at Harvard University more...

Price: $16.95

The Complete Presentation Skills Handbook will ensure you are prepared for and confident about giving presentations this book is an authoritative and straightforward guide to giving the right presentation to your audience Making sure your presentation fits your audience means you can render your presentations short and effective, saving you and your audience both time and money more...

Price: $30.58

Do you approach a meeting expecting just another annoying waste of time? Do you walk away from it wondering why you wasted your time? If so, you know first hand how frustrating inefficient meetings are. Most managers spend 25-30% of their time in meetings and studies show that the average cost of a meeting runs over $1,000. Meetings are currently the most expensive communication activity in the corporate world—more costly than word processing, computers, paperwork, or multitudes of phone calls. Consider the salaries of those in attendance, preparation costs, travel expenses, and the price of materials, facilities, and equipment used during the meeting. Even if an organization conducted only two meetings a week, the total annual cost for those gatherings would run well over $100,000. Perhaps even more costly than the loss of time and money is the reduced morale that happens when people are forced to sit through boring, poorly planned, and badly conducted meetings. When unproductive meetings occur regularly, people with demanding schedules begin to avoid attending. Yet, these are the very individuals whose participation may be most important. When meetings are well managed, they are effective and essential tools for communication within the organization. This 16-page eReport will show you how to plan, conduct and follow-up on meetings. Meetings do not have to be a waste of time. When well planned and implemented, they offer enormous benefits. Topics covered include: • Guidelines for effective meetings • Preparing for an effective meeting • Determining the purpose of the meeting • Setting meeting objectives • Selecting meeting participants • Planning the meeting agenda • Managing the energy cycle • Setting the time and place of the meeting • Dynamic meeting leadership • Encouraging participation and problem solving • Reaching decisions • Ending the meeting • Post meeting follow-up; Being able to cond more...

Price: $7.95

Speak up and succeed. “Fear of snakes makes sense. After all, snakes bite! On the other hand, fear of public speaking is worth overcoming. This book is an excellent place to start.”-Seth Godin, bestselling author of Purple Cow and Free Prize Inside. “Your ability to speak confidently on your feet will impress more people and open more doors than you can imagine. The Confident Speaker shows you how.”-Brian Tracy, bestselling author of The Psychology of Selling. “Eureka! This book is exactly what every beginning speaker needs.”-Dottie Walters, CSP, bestselling author of Speak and Grow Rich. “When we speak in public, we convey our knowledge, our interest in others, and our value. Now, thanks to Monarth and Kase, their book The Confident Speaker opens that door to successful public speaking.”-Susan RoAne, bestselling author of How To Work A Room®. “Speaking before a group stresses many otherwise capable people, and as a result their anxiety cripples their careers. Monarth and Kase offer the antidote in their highly readable book.”-Dianna Booher, bestselling author of Speak with Confidence and Communicate with Confidence more...

Price: $16.95

Take a look at the job of a chief customer officer, investigate strategic conversations with customers and learn about performance improvement through core values in this Briefing. more...

Price: $100.00